1. Dispatch
Each nursery prepares and dispatches its own portion of a marketplace order. Orders containing products from more than one nursery can therefore arrive in separate packages and on different dates. Availability, destination serviceability, plant-health checks and payment confirmation can affect dispatch timing.
2. Delivery estimates
Any delivery estimate is an estimate, not a guarantee. Carrier operations, weather, local restrictions, remote-area coverage and live-plant handling can affect delivery. Please provide an accurate address, reachable phone number and delivery instructions.
3. Tracking
Once a nursery dispatches a package, carrier details and a tracking reference are added to the order. Use Track your order with your order ID and checkout email, or sign in to your account for the complete order history.
4. Live plants and perishable products
Plants are packed for transit, but natural variation and transit stress can occur. Collect deliveries promptly and follow included care instructions. Do not leave live plants unattended in heat, rain or unsuitable conditions after delivery.
5. Delays, failed delivery and damage
If a package is delayed, check carrier tracking first. For visible damage, missing items or a plant-health concern, take clear photos of the parcel and product as soon as possible and contact support through your account. This helps the vendor and marketplace assess the issue quickly. See the Return & Refund Policy for eligibility and process.