1. Cancellation before dispatch
You may request cancellation from the order centre while the relevant item remains eligible. A request is not final until the marketplace confirms it; stock reservation, preparation status, payment state and vendor fulfilment can affect eligibility.
2. Return requests
For an eligible delivered item, submit a return request from the order centre with the reason and requested evidence. The vendor and marketplace assess the request against the item’s condition, timing, listing information and applicable consumer law. Do not send an item back unless return instructions are provided.
3. Live plants and perishable goods
Because live plants and perishable products are time-sensitive, report delivery damage, missing items or plant-health concerns promptly with clear photos of the product and parcel. Eligibility can depend on delivery evidence, care, weather and the nature of the product. Your mandatory legal rights are never limited by this policy.
4. Refunds
When a cancellation or return is approved, the platform initiates the refund through the original payment process where available. Provider and bank processing times vary. Refund status is visible in your order and account notifications; a refund is not replaced by a manual bank transfer or UTR submission.
5. Need help?
Sign in to open the order and submit the appropriate cancellation or return request. For delivery issues, first check order tracking. If you need assistance, contact customer support and include your order ID.